Last updated: September 19, 2025
These Terms of Service (“Terms”) describe the agreement between you (“Client,” “you”) and Maysong Media (“Provider,” “we,” “us”) about the marketing, content, and creative services we provide. These are written to be clear and practical — not a wall of legalese. If anything below conflicts with a signed contract or SOW (Statement of Work), the signed contract controls.
We provide social media management, content creation, strategy, paid-ads support, consulting, design, video production, and related services described in your proposal or invoice (“Services”). Specific deliverables, timelines, and revisions are set out in the SOW or invoice for each engagement.
Work begins when we receive a signed SOW/contract and any required upfront payment.
Any request beyond the agreed scope (extra platforms, additional videos, major creative reworks, rush jobs) will be treated as out-of-scope and billed separately. We’ll notify you with an estimate before starting extra work.
We reserve the right to pause work if details, access, or feedback we need are delayed.
Fees, deposit amounts, and payment schedules are stated on your proposal, invoice, or contract.
Unless otherwise agreed, invoices are due within 7–15 days of issue (see your contract). Late payments may incur a late fee or pause of services.
Deposits are non-refundable except where required by law. Final deliverables may be withheld until full payment is received.
You’re responsible for any transaction fees, taxes, or payment processing charges unless stated otherwise.
Each deliverable includes the number of review rounds specified in the SOW. Additional revision rounds are billable.
Approvals given by email, chat, or other written communication are considered final.
If you ask for significant changes after approval (e.g., re-editing a published video), that work is billable.
To complete work on time, we need:
Timely feedback and approvals.
Access to any accounts, assets, logos, brand assets, website backends, ad accounts, or stored content.
Any third-party materials you provide must be licensed for the intended use.
If you don’t provide these in a timely way, timelines and fees may be adjusted.
On full payment, we grant you a license to use final deliverables for the purposes set out in the SOW (e.g., social channels, website, ads). Ownership transfer details (if any) will be specified in the contract.
We retain ownership of drafts, templates, raw project files, project management documents, and general methodologies unless otherwise agreed.
You grant us a non-exclusive, royalty-free right to display finished work in our portfolio and marketing materials, unless you ask us in writing not to.
We treat your confidential information with care. We won’t disclose trade secrets or private information, except as required by law.
You agree to keep our pricing structures, internal processes, and any proprietary workflows we share confidential.
You represent that you own or have rights to all materials you provide (photos, logos, testimonials, music, etc.) and that those materials don’t infringe third-party rights.
We will not knowingly produce content that violates the law. If content you request is illegal or violates platform policies, we’ll refuse and propose alternatives.
We may manage or post content on third-party platforms (Instagram, Facebook, Google, LinkedIn, TikTok, etc.). You acknowledge that those platforms have their own rules and may change features, policies, or availability.
For ad spend, you are responsible for the ad budget; our fee covers management unless a bundled arrangement is specified.
We are not liable for platform enforcement actions (removals, account suspensions) caused by platform policy or breaches of their terms.
We will treat personal data in accordance with applicable privacy laws and our privacy policy (see separate privacy document).
You are responsible for ensuring that your use of collected data (emails, leads, etc.) complies with laws (CAN-SPAM, GDPR, CCPA) and platform rules.
We aim to produce high-quality work and act professionally. Except where explicitly promised in writing, we do not guarantee specific results (e.g., sales, follower counts, click-through rates).
Except as required by law, all services are provided “as is,” and we disclaim implied warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, our liability for any claim arising out of the services is limited to the total fees paid by you for the work that gave rise to the claim during the prior 6 months.
We are not liable for consequential, incidental, or special damages (lost profits, lost data, etc.), except where the law disallows such limits.
You agree to indemnify and hold Maysong Media harmless from any third-party claims, costs, or damages arising from materials you provided (e.g., unlicensed images) or content you approve that violates a third party’s rights or applicable law.
Either party may terminate for convenience with 14 days’ written notice, subject to fees for work completed and any non-refundable deposits.
We may suspend work immediately if you fail to pay invoices or breach material contract terms. We won’t be liable for delays caused by suspension.
Upon termination, outstanding invoices become immediately due; we will deliver completed work after payment.
If a dispute arises, we’ll try to resolve it informally first. If that fails, the agreement is governed by the laws of the state listed in your contract (typically Texas if you’re local), and the venue for disputes is the courts in that jurisdiction, unless we both agree otherwise.
If you prefer mediation/arbitration instead of court, we can include an alternative dispute resolution clause in the final contract.
We may update these Terms from time to time. For ongoing clients, we’ll notify you before material changes that affect active engagements. Your continued work with us after notice constitutes acceptance.
Relationship: We are an independent contractor; nothing creates an employment relationship.
Non-solicit: During the contract and for 12 months after, you agree not to directly hire our team members who worked on your account without prior written consent.
Force Majeure: We’re not liable for delays caused by events beyond our control (storms, platform outages, illness, major internet outages).
To start a project, request a proposal, or ask about revisions, email: [email protected] (or the contact stated in your signed SOW). For billing questions, reference your invoice number.